Frequently asked questions

Using Tobava

Do I need an account to use Tobava?

No. You can search with Tobava Search and try Tobava AI without one. Visitors without an account get 3 chat messages a day as a preview (1 in the EU, UK and Switzerland). A free account gives you 10 messages and 3 full web searches a day and saves your chats. See Getting started.

I've run out of messages. When do they come back?

Free daily allowances reset at midnight UTC. When you reach the limit, a panel shows the reset time in your own time zone. Signed-in users can check their usage at any time under Settings → Usage.

What is a “full web search”?

It is when Tobava AI reads web pages to answer a question about something current, like news, prices or a specific company. You get 1 a day without an account and 3 on a free account. On AI Light and AI Plus, the paid models search the live web whenever needed, within your plan's allowance. On the free plans, after that, Tobava AI still looks things up using Tobava Search results, and a note under the chat box tells you so.

Why does Tobava AI seem to forget what I said earlier?

Only the most recent messages in a conversation (about the last eight) are sent with each new question, and each message is limited to about 4,000 characters. In long chats, repeat important details, or start a new chat for a new topic.

Can Tobava AI answer in my language?

Yes. By default it replies in the language of your question. To always get answers in one language, choose it under Settings → General → Answer language. Options include English, Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali, Chinese, Japanese, Korean, Arabic, French, Spanish, German, Portuguese, Italian, Indonesian and Vietnamese.

Can I talk to Tobava instead of typing?

Yes. Use the microphone button to dictate a message, or start a Voice chat for a spoken back-and-forth conversation. The Listen button under an answer reads it aloud. Voice options are under Settings → Voice. See the AI chat guide.

Can I upload a photo, PDF or Word document?

Attachments are part of the paid plans, AI Light and AI Plus. Paid subscribers can attach images, PDFs, Word documents (.docx) and text files. Attached files are not saved with your chat; only the file name is kept.

How do I keep a chat out of my history?

Choose Temporary chat in the menu before you start. A temporary chat is not saved to your account and never shows sponsored cards. Your messages still go to the AI provider that answers them.

How do I delete my chats or my account?

Delete a single chat from the Recents list in the menu, or all of them under Settings → Data → Delete all. To delete your account and saved chats permanently, use Settings → Account → Delete account, or email [email protected].

How many chats are saved?

Free accounts keep the 30 most recent conversations; older ones are deleted automatically. AI Light and AI Plus keep every chat. Without an account, chats are not saved on Tobava's servers at all.

Are the answers accurate?

Often, but not always. AI can be wrong, incomplete or out of date, even when it sounds confident. When an answer uses the web, open the numbered sources and check the details. Don't rely on Tobava AI for medical, legal or financial decisions. See Checking answers.

Ads, plans and billing

Why is there a sponsored card under my answer?

Free use of Tobava is paid for by ads. Guests and free accounts may see one card marked Sponsored, chosen by Tobava's ad partners to match the conversation. It is separate from the answer, and Tobava AI never writes ads into what it says. Paid plans and temporary chats never show these cards.

What's the difference between AI Light and AI Plus?

AI Light (US$7.99 a month) gives you fast models from GPT, Gemini and Claude, more messages and web searches than Free, attachments, every chat saved, voice conversations with a natural voice, and zero ads. AI Plus (US$19.99 a month) adds the top models from GPT, Claude, Gemini and Grok, Tobava Auto to pick the best model for each question, and about twice the usage of Light. Full details are in Plans and billing.

What is Tobava Auto?

On paid plans, Tobava Auto reads each question and sends it to the model best suited to it, using Tobava's own routing. You can also pick a model yourself from the model menu next to the chat box at any time.

What happens if I use up my paid allowance?

Paid plans have daily and weekly allowances that refresh through the week. If you reach one, Tobava AI keeps working with Tobava's standard models until it resets. You can see your usage under Settings → Usage.

How do I cancel?

On the website, open Settings → Account → Manage plan and payment and cancel on the secure billing page. Your plan stays active until the end of the month you've paid for, then your account returns to the free plan.

Can I get a refund?

Except where the law requires, payments are non-refundable and there are no partial refunds for unused time. Your rights under the Australian Consumer Law and similar laws are not affected. If something has gone wrong with a charge, email [email protected].

Privacy

Are my chats used to train AI?

On AI Light and AI Plus, no: messages only go to AI providers whose terms rule out training on them, and Tobava never trains on your conversations. On free use, each AI provider handles the content under its own terms. See Privacy and safety.

Does Tobava sell my data?

No. Tobava does not sell your conversations or searches. On the free plan, the question and answer from an exchange may be shared with an ad partner to choose a relevant sponsored card, as explained in the Privacy Policy.

I found a bug or a wrong answer. How do I report it?

Email [email protected] (or [email protected] for bugs) with what you asked or searched, what happened, the page address and your browser. Screenshots help.